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FAQ

1. How do I pay for my booking?

You can pay through our secure online booking system with Visa, Mastercard or American Express (AMEX) at:   Paradise @ Koh Yao Booking Engine

2. Do you have WiFi?

Yes. Wifi is available for FREE throughout the resort. We also offer PC’s in the lobby, for internet access for those who choose to travel without devices (yes there are still some!).

3. Can my children stay in the room?

Up to 2 children under the age of 12 can be included in your room. The additional pricing for each child that includes the breakfast buffet is outlined when you go through the booking process.(Available for Superior Studio/Jacuzzi Studio/ Plunge Pool Deluxe Studio/ & Pool Villa)

4. Are babysitting services available?

Yes, babysitting services are available at the resort upon request. Please contact the front desk.

5. What are the check-in and check-out times?

The check-in time is 2:00 pm & the check-out time is 12:00 pm (mid-day). We will of course do our best to have a room available for you whenever you arrive, however, this cannot be guaranteed, as it is subject to the ever-changing occupancy levels from the previous night. If you are departing late, special rates are available for late check out, depending on the occupancy levels for the approaching night.

6. Do you charge for Cancellations?

Paradise @ Koh Yao has a clear cancellation policy, which may vary depending on your specific booking. It is available for you to read when you make your booking, under terms & conditions.

7. When is a good time to visit Phuket-Phang Nga?

Phuket is a year-round destination with little change of temperature. Phuket normally has more rainfall in the ‘Green Season’ from April through to October. The ‘Dry season’, from about November through March, is generally noticeably less humid.

8. Is it safe?

Koh Yao Noi has been relatively untouched by tourism. The local population reflect the traditional Thai values & are incredibly, open, warm & welcoming to strangers. Paradise @ Koh Yao also provides safes that are large enough to house a laptop in every room. The site of the resort is in a secluded bay that does not bear the brunt of any harsh weather patterns.

9. What is the currency in Thailand?

The currency in Thailand is Thai Baht (THB). There are currency exchange facilities in all the banks. Paradise @ Koh Yao also provides currency exchange services 24 hours a day at our front desk.

10. Is there an ATM at the resort, or near-by?

There is no ATM at the resort, & the nearest ATMs are located in the main village of the island – at least a 30-minute drive on the ‘adventurous’ back road away. We suggest bringing enough cash to the resort. Most activities, meals & purchases can be charged to your room, & the final bill settled by credit card.

11. How do I get from the airport to the resort?

The best option is the resort’s transfer service. You will be picked up at the Phuket International Airport with an air-conditioned vehicle, & taken to Yacht Haven Marina on Phuket (15-20 minutes drive from the airport). From the Marina one of the resort’s own speedboats will brings you directly to the resort pier.

Alternative methods to get to the resort exist, but can be the more ‘adventurous’ option. Taxis from the airport can take you to the local Bang Rong pier on Phuket. From there regular local ferries can take you to Manoh pier on Koh Yao Noi. You will then need a local ‘taxi’ to take you either all the way via the unmade road behind the resort (not for the feint hearted), or to Tha Khao pier, where a local longtail boat would need to be sourced to take you the 25 minutes to the resort’s pier. Please see:  Resort Transfers for further details.

12. Are medical services available at the hotel?

Paradise @ Koh Yao has a doctor on call 24 hours. First aid kits are also available.

13. What voltage do you use in Thailand?

The voltage in Thailand is 220 volts.

14. How many additional beds can you have in one room?

Most rooms accommodate one additional daybed/sofa that can be made up as a bed.

15. Do you have any special packages for honeymoons and anniversaries?

Yes, a range of packages are available. Please Make an Enquiry Today

16. What is your policy with regard to pets?

Due to the close proximity of the natural environment, with it’s protected national reserve status, we are sorry to say that we cannot accept any pets on the premises.

17. What is the accessibility of the resort?

Due to it’s unique, remote location the resort has many staircases to navigate the hills upon which most rooms are located. Please be aware that the resort does not cater for those requiring assisted vehicle access & support.

18. What credit cards do you accept?

Paradise @ Koh Yao accepts Mastercard, Visa & American Express (AMEX)

For further information:  Enquiry Form